Did Not Attend Policy

There has been a significant increase in the amount of patients missing their appointments - wasting valuable clinical time that other patients desperately need.

Cancelled appointments give us the opportunity to book another patient.

Any patient who misses multiple appointments may be removed from the practice list, resulting in them needing to register with another GP.

If you cannot attend your appointment, you must let us know as soon as possible so that we can offer that appointment to another patient.

Thank you for your co-operation.

Our Policy

If a patient fails to attend a pre-booked appointment, a 1st DNA warning SMS or letter will be sent to the patient advising them of the effects of not keeping their appointments.

If the patient fails to attend a further appointment within 12-months of the 1st DNA, a 2nd DNA warning letter is sent to the patient with a copy of the practice’s missed appointment policy.

If a patient fails to attend a 3rd pre booked appointment within the same 12-month period, a 3rd and final formal warning letter  is sent advising the patient that they are at risk of being removed from the surgery register and may have to register with an alternative medical practice. 

If a further DNA is documented within the 12-month period, this matter is then discussed with the Practice Manager/Partner and if deemed appropriate, a deduction letter will be sent to the patient advising them that they will be removed from the surgery register.

Warning letters are valid for a period of 12-months.