How to Make and Cancel an Appointment

Urgent/Routine Appointments

If you need help for an ongoing or new medical problem, please submit a request through our online consultation system, SystmConnect. Your request will be reviewed on the day and signposted to the most appropriate Healthcare Professional.

 Click here to access SystmConnect
Click here to watch a SystmConnect instruction video

If you do not have access to the internet or are unable to submit a request online for another reason, please contact the Practice by telephone and a member of our team will assist you.

Each day, there are a limited number of appointments available at the Practice. When we have reached our capacity, we will close SystmConnect until the following working day. If your problem is urgent and is unable to wait until the following day, please contact the Practice by telephone on 01722 336 441​​​​​​

 

Nurse/HCA Appointments

The following Nurse/HCA appointments can be booked using the Airmid app or SystmOnline:

  • Blood Tests
  • Cervical Smears
  • Blood Pressure Check
  • Blood Pressure Check and Blood Test

ONLINE SERVICES

If you require any other type of appointment with a Nurse or Healthcare assistant, please telephone the surgery on 01722 336 441.

appointments

Long Term Condition Clinics

Patients with chronic conditions will be invited annually during their birth-month to attend the Practice for the appropriate monitoring/tests to ensure their condition is being managed appropriately.

It is important that patients routinely attend for their monitoring appointments, to ensure their problem is well controlled and any medication is prescribed safely. 

 

Choice Of Practitioner

Patients have a right to express a preference of practitioner. Please ask when you make your appointment if you would prefer to see a particular practitioner.

 

Who Is Entitled To An Appointment?

All registered patients are entitled to consultations.  If you fall ill while away from home, or if you are not registered with a GP but need to see one, you can still contact your nearest practice to ask for treatment. You can receive emergency treatment for 14 days. After that you will have to register as a temporary resident or permanent patient.

 

Home Visits

We offer home visits for those who are house bound or unable to visit the surgery in person.

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Cancel appointments you don't need

Cancelling & Rearranging Appointments

If you know that you are unable to make an appointment, or wish to rebook another appointment, please contact the practice soon as possible via telephone and our team will be able to assist you.

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Late Arrival

It is important that you make it to your appointment on time, however, we appreciate that from time to time you can be late for your appointment.

If you know you are going to be late please let us know. We allow a 10 minute buffer for late arrivals. If you are less than 10 minutes late, the clinician will be able to see you. If you arrive after this buffer, the receptionist will have to communicate with your clinician to see if they can fit you in. This will depend on the time of day and how busy the clinic is. If they can’t, you will need to book another appointment.