LQM - Healthcare Assistant Appointments Online

The need to improve the treatment and management of long-term conditions is the most important challenge facing the NHS.  Improving care for people with long-term conditions must involve a shift away from a reactive, disease-focused, fragmented model of care towards one that is more proactive, holistic and preventive, in which people with long-term conditions are encouraged to play a central role in managing their own care.

In response to this, we have implemented a new system for calling in our patients for annual reviews of their long term conditions and/ or medication review.  The change will improve the service we offer and reduce the amount of appointments you may need, reducing duplication of tests.  The system will group all your appointments into one 20 minute appointment with the Healthcare Assistant.  During this appointment they will complete an array of different tests and examinations.  The results will then be sent to your Doctor for review, should the Doctor feel you need to see either a Specialist Nurse or themselves this will then be arranged.  You may not be required to come in for a second appointment as your condition may be stable/ well controlled.

Please remember, you will be invited for your annual review each year during the month of your birth. 

You may have received invitations from us previously for conditions such as COPD, diabetes, hypertension etc, so instead of receiving multiple letters involving multiple appointments for various tests you will be invited annually to attend one 20 minute appointment.

Step 1 – On receipt of your invitation please book a ‘LQM’ appointment with the Healthcare Assistant

• Online  - SystmOnline
• Phone the Surgery - 01722 336 441

Bring with you a fresh early morning urine sample (in a correct urine pot).  Included in this appointment you may be required to have a blood test and a foot check (for diabetics).

Step 2 -  Your results are collated and will be reviewed by a clinician.  If your results are satisfactory we will inform you by your chosen method of contact. Otherwise if a clinician feels that you need to be seen, we will be in touch with you.

Systmonline

To register for online services, please visit your nearest branch with photographic ID and two proofs of address. Our Receptionists will create a secure online account, generating your personal username and password. You will then be able to book appointments, view test results and order repeat prescriptions online!

Click here  - log into your account

Click here  - information about SystmOnline

Published: Jan 30, 2020