Routine Appointments

You may book a consultation at a time and with the doctor of your choice. We try to ensure that consultations are always available within 48 hours. However, due to various reasons, we may not always be able to provide an appointment at short notice with the doctor of your choice.

If you find that you no longer require your appointment, please do let us know, so that we can release this for someone else.

To book these appointments please contact your Surgery using the details at the top of the page or on the specific branch page.

Alternatively use the Online Services page to book online.

Please let us know when booking an appointment if you need to be seen downstairs.

Urgent Appointments

We have duty doctors available in mornings and afternoons at each surgery to speak to anyone requiring an urgent appointment. We do need a telephone number from you, on which the doctor can contact you and, if necessary, the doctor will arrange to see you within a few hours that same day.

Telephone Appointments

These have been introduced so that patients who do not need to see a doctor in person, can speak to a doctor on the telephone.

They are obviously not suitable for patients who might need to be examined, but for quick and simple queries, when you want to speak a specific doctor, they are ideal. The appointments are spaced out throughout the week. They have also been introduced so that the triage doctors are not overwhelmed with telephone calls, many of which are not urgent matters.

The triage service is only for urgent matters that cannot wait until a normal appointment is available.

The triage or duty doctor service is available both morning and afternoon for urgent medical matters. The doctor may not be able to take your call immediately especially at busy times but if you leave a contact number with the receptionist the doctor will get back to you. The doctor will be able to offer you an urgent appointment that day if necessary.

The duty service does not deal with routine matters, such as test results or referral queries. The receptionists may redirect your call to someone else in the surgery team for answers to these queries.

Home Visits

Please request as early in the day as possible preferably by 11:00.

You may be asked to speak to a doctor if you feel you need a home visit. Please understand that home visiting can only be offered for patients who are housebound or who have become too ill to travel to the surgery.

Sometimes we understand that it is difficult for people to obtain transport to the surgery but we very much regret that we are unable to visit people at home for this reason.

Out of Hours

If you believe you need to see a doctor urgently, between 18:30 - 08:00 (Monday to Friday) and at the weekends and Bank Holidays, please call NHS 111. 

A receptionist or nurse will take your call and contact the duty doctor.

NHS 111

Free to call number available 24 hours a day every day of the year

Single point of access for urgent care advice ‘when it’s not as serious as 999’

The service will direct the public to the right service first time without the need to re-triage

There are only 3 phone numbers to remember for urgent healthcare advice:

GP surgery for problems arising in the normal working day

111 if the practice is closed or if away from home

999 if there is a life-threatening emergency

Calls to NHS 111

Will be answered by trained, non-clinical health advisers

They will assess the caller’s needs using a clinical assessment tool, called NHS Pathways.

This is already used locally in the out-of-hours service

NHS 111 can

dispatch an ambulance,

give health advice and information or

signpost the patient to the most appropriate local service

 

Call 999 in an EMERGENCY

Chest pains, collapse, facial weakness or a shortness of breath constitute an emergency.