You may book a consultation at a time and with the doctor of your choice. We try to ensure that consultations are always available within 48 hours. However, due to various reasons, we may not always be able to provide an appointment at short notice with the doctor of your choice.
If you find that you no longer require your appointment, please do let us know, so that we can release this for someone else.
To book these appointments please contact us on 01722 336441 or visit one of a branches.
Alternatively use the Online link at the top of this page.
Please let us know when booking an appointment if you need to be seen downstairs.
We have duty doctors available in mornings and afternoons at each surgery to speak to anyone requiring an urgent appointment. We do need a telephone number from you, on which the doctor can contact you and, if necessary, the doctor will arrange to see you within a few hours that same day.
These have been introduced so that patients who do not need to see a doctor in person, can speak to a doctor on the telephone.
They are obviously not suitable for patients who might need to be examined, but for quick and simple queries, when you want to speak a specific doctor, they are ideal. The appointments are spaced out throughout the week. They have also been introduced so that the triage doctors are not overwhelmed with telephone calls, many of which are not urgent matters.
The triage service is only for urgent matters that cannot wait until a normal appointment is available.
The triage or duty doctor service is available both morning and afternoon for urgent medical matters. The doctor may not be able to take your call immediately especially at busy times but if you leave a contact number with the receptionist the doctor will get back to you. The doctor will be able to offer you an urgent appointment that day if necessary.
The duty service does not deal with routine matters, such as test results or referral queries. The receptionists may redirect your call to someone else in the surgery team for answers to these queries.
Patients have a right to express a preference of practitioner. Please ask when you make your appointment if you would prefer to see a particular practitioner.
All registered patients are entitled to consultations. If you fall ill while away from home, or if you are not registered with a GP but need to see one, you can still contact your nearest practice to ask for treatment. You can receive emergency treatment for 14 days. After that you will have to register as a temporary resident or permanent patient.
Please request as early in the day as possible preferably by 11:00. Call your surgery on its usual telephone number to request a home visit.
You may be asked to speak to a doctor if you feel you need a home visit. Please understand that home visiting can only be offered for patients who are housebound or who have become too ill to travel to the surgery.
Sometimes we understand that it is difficult for people to obtain transport to the surgery but we very much regret that we are unable to visit people at home for this reason.
If you have internet access, you might want to ask us about on-line booking for appointments and also for ordering repeat medication. This saves having to ring in to make an appointment or having to drop off your repeat prescription slip.A number of GP appointments are available to book on-line, this is not all the available appointments, but a selection of them.We are hoping to open this service for blood test appointments in the near future. We will keep you updated when this is available.The Receptionists will be able to give you more information about this service and also explain the registration process for this. As the service links directly into the clinical system, we have to be very careful about checking your identity when registering patients, so please be aware that you will need to bring photographic ID to do this.Once registered, you can also use the service to order your repeat medication from us - even in the middle of the night!
Download our online leaflet to find out more.
Please call after 14:00 for results if at all possible - our Reception staff will have more time to deal with your request. If your results give significant cause for concern the GP will contact you directly.
A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a wide range of uses and are one of the most common types of medical test. For example, a blood test can be used to
assess your general state of health
confirm the presence of a bacterial or viral infection
see how well certain organs, such as the liver and kidneys, are functioning
A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your arm and the usual place for a sample is the inside of the elbow or wrist where the veins are relatively close to the surface.
You can find out more about blood tests, their purpose and the way they are performed on the NHS Choices website
For children up to the age of 16 blood tests are administered at the Day Assessment Unit (DAU) at Salisbury District Hospital.
Be sure to take your blood form and any information given by your GP to the unit.
If you require a fasting blood test, please tell the Receptionists who will try and find an appointment as early in the morning as possible. For a fasting blood test, please eat or drink nothing for 12 hours prior to the test, although water is permitted.
You may be sent to the hospital for other tests.
Further information on other medical tests can be found by visiting the NHS Choices website.
Please call after 14:00 to enquire about your test results as our reception staff will have more time to deal with your request then. Please remember that if your results are a cause for concern, your GP will contact you directly. The receptionists will give you information about your results as advised by your doctor.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data.
When you take your test you will be told how long it will be before the results are returned to the practice.
Blood Test Results
Often take three to four days, although some do take longer. Be assured that if your results are unexpected, a member of the clinical team will contact you directly.
X-Rays and Scans
Can take at least a week. Again, we will contact you directly if these results need further discussion.
Must be brought in before 12:00 noon.
Please allow plenty of time for results to be returned, viewed and assessed by the GPs, before ringing for these.
It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.
Please note that the Triage Doctor is not available to discuss non-urgent test results.
Please note: If you require a “sick note” for an illness of fewer than seven days’ duration, a private doctor’s statement may be requested. The fee for this is £19.00, to be met by the patient or the employer.
The Receptionist will take a request for a sick note and pass it to the relevant member of staff who will check to see if it is appropriate for a GP to issue. The GP will not always need to see you to issue this. The triage GP is not available to discuss sick notes with patients. The triage service is for same-day urgent medical needs only.
Statutory Sick Pay Certificate
Please click on the document below for a guide to patients' rights and responsiblities, as set out in the NHS Constitution.
Patients' Rights and Responsibilities
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