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When We Are Closed NHS111

If you believe you need to see a doctor urgently, between 6.30pm and 8.00am (Monday to Friday) and at the weekends and Bank Holidays, please call NHS 111. 

A receptionist or nurse will take your call and contact the duty doctor.

NHS 111

  • Free to call number available 24 hours a day, every day of the year
  • Single point of access for urgent care advice 'when it's not as serious as 999'
  • The service will direct the public to the right service first time without the need to re-triage
  • There are only three numbers to remember for urgent healthcare advice:
  1. GP surgery for problems arising in the normal working day
  2. 111 if the practice is closed or if away from home
  3. 999 if there is a life-threatening emergency

Calls to NHS 111

  • Will be answered by trained, non-clinical advisers
  • They will assess the caller's needs using a clinical assessment tool, called NHS Pathways
  • This is already used locally in the out-of-hours service

NHS 111 can

  • dispatch an ambulance
  • give health advice and information or
  • signpost the patient to the most appropriate local service

Call 999 in an EMERGENCY

Chest pains, collapse, facial weakness or a shortness of breath constitute an emergency.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website