The NHS Friends and Family Test [FFT] was introduced across General Practice in England on 1st December 2014. It is a way of gathering anonymous feedback about your recent experience and it will enable us to understand what we do well and what aspects of the care we offer could be improved. The responses you give are not linked to your name or your medical records in any way.
How does it work?
After having any type of contact with the practice you will have the opportunity to answer the following question:
“How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment”
You will be invited to respond by choosing one of six options, ranging from “extremely likely” to “extremely unlikely”.
To give more detailed and local feedback you will then be asked a follow up question:
“Please can you tell us why you would/ would not recommend us to your friends and family”